{"id":10698,"date":"2022-05-19T14:07:17","date_gmt":"2022-05-19T07:07:17","guid":{"rendered":"https:\/\/salena.com.vn\/?page_id=10698"},"modified":"2022-05-19T14:57:25","modified_gmt":"2022-05-19T07:57:25","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/salena.com.vn\/en\/chinh-sach-doi-tra\/","title":{"rendered":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3"},"content":{"rendered":"

Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 Salena<\/span><\/strong><\/h1>\n

1. C\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u1ed5i tr\u1ea3 h\u00e0ng<\/b><\/span><\/h2>\n
    \n
  • \u0110\u1ed1i v\u1edbi m\u00e1y khu\u1ebfch t\u00e1n, trong 30 ng\u00e0y \u0111\u1ea7u ti\u00eans\u1eed d\u1ee5ng n\u1ebfu m\u00e1y c\u00f3 v\u1ea5n \u0111\u1ec1 x\u1ea3y ra do (l\u1ed7i nh\u00e0 s\u1ea3n xu\u1ea5t), Salena s\u1ebd h\u1ed7 tr\u1ee3 \u0111\u1ed5i cho qu\u00fd kh\u00e1ch s\u1ea3n ph\u1ea9m m\u1edbi c\u00f3 gi\u00e1 t\u01b0\u01a1ng \u0111\u01b0\u01a1ng t\u1ea1i c\u00e1c c\u1eeda c\u1eeda h\u00e0ng ho\u1eb7c trung t\u00e2m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
  • Giao sai s\u1ea3n ph\u1ea9m, s\u1ed1 l\u01b0\u1ee3ng, m\u00e0u s\u1eafc \u0111\u00e3 \u0111\u1eb7t h\u00e0ng<\/span><\/li>\n
  • Salena c\u00f3 quy\u1ec1n xem x\u00e9t, \u0111\u00e1nh gi\u00e1 t\u00ecnh tr\u1ea1ng h\u00e0ng tr\u1ea3 l\u1ea1i\/ h\u00e0ng b\u1ecb l\u1ed7i tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n b\u1ea5t k\u1ef3 vi\u1ec7c s\u1eeda ch\u1eefa ho\u1eb7c \u0111\u1ed5i tr\u1ea3 h\u00e0ng.<\/span><\/li>\n<\/ul>\n

    2. C\u00e1c m\u1eb7t h\u00e0ng kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3<\/b><\/span><\/h2>\n
      \n
    • H\u00e0ng khuy\u1ebfn m\u00e3i, gi\u1ea3m\u00a0<\/span><\/li>\n
    • S\u1ea3n ph\u1ea9m \u0111\u00e3 qua s\u1eed d\u1ee5ng ho\u1eb7c kh\u00f4ng c\u00f2n nguy\u00ean v\u1eb9n<\/span><\/li>\n
    • B\u1ecb h\u01b0 h\u1ecfng do l\u1ed7i c\u1ee7a ng\u01b0\u1eddi mua h\u00e0ng<\/span><\/li>\n
    • Qu\u00fd kh\u00e1ch kh\u00f4ng th\u1ef1c hi\u1ec7n \u0111\u00fang theo ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 c\u1ee7a c\u00f4ng ty (v\u00ed d\u1ee5 kh\u00f4ng gi\u1eef l\u1ea1i h\u00f3a \u0111\u01a1n mua h\u00e0ng v\u00e0 \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m sau 30 ng\u00e0y k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m mua v\u00e0 nh\u1eadn h\u00e0ng).<\/span><\/li>\n<\/ul>\n

      3. Th\u1eddi h\u1ea1n \u00e1p d\u1ee5ng cho \u0111\u1ed5i tr\u1ea3 h\u00e0ng<\/b><\/span><\/h2>\n
        \n
      • 30 ng\u00e0y, k\u1ec3 t\u1eeb ng\u00e0y mua v\u00e0 nh\u1eadn h\u00e0ng<\/span><\/li>\n<\/ul>\n

        4. \u0110i\u1ec1u <\/b><\/span>ki\u1ec7n \u0111\u1ed5i tr\u1ea3:<\/b><\/span><\/h2>\n
          \n
        • Ph\u1ea3i c\u00f3 ho\u00e1 \u0111\u01a1n mua h\u00e0ng mua t\u1ea1i c\u1eeda h\u00e0ng ho\u1eb7c th\u00f4ng tin mua h\u00e0ng online<\/span><\/li>\n
        • S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean nh\u00e3n m\u00e1c, ch\u01b0a qua s\u1eed d\u1ee5ng (c\u00f2n nguy\u00ean v\u1eb9n, kh\u00f4ng b\u1ecb bi\u1ebfn d\u1ea1ng)<\/span><\/li>\n
        • Kh\u00f4ng thu\u1ed9c danh m\u1ee5c mi\u1ec5n \u0111\u1ed5i tr\u1ea3<\/span><\/li>\n
        • \u0110\u1ed5i m\u1ed9t s\u1ea3n ph\u1ea9m c\u00f3 gi\u00e1 t\u01b0\u01a1ng \u0111\u01b0\u01a1ng<\/span><\/li>\n
        • Ch\u1ec9 \u00e1p d\u1ee5ng 1 l\u1ea7n \u0111\u1ed5i tr\u1ea3\/ 1 \u0111\u01a1n h\u00e0ng<\/span><\/li>\n<\/ul>\n

          5. Chi ph\u00ed \u0111\u1ed5i tr\u1ea3, ho\u00e0n ti\u1ec1n.<\/b><\/span><\/h2>\n
            \n
          • Salena mi\u1ec5n ph\u00ed chi ph\u00ed \u0111\u1ed5i tr\u1ea3 2 chi\u1ec1u trong tr\u01b0\u1eddng h\u1ee3p l\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t.<\/span><\/li>\n
          • Kh\u00e1ch h\u00e0ng ch\u1ecbu to\u00e0n b\u1ed9 chi ph\u00ed g\u1eedi h\u00e0ng \u0111\u1ebfn Salena v\u00e0 chi ph\u00ed g\u1eedi t\u1eeb Salena \u0111\u1ebfn kh\u00e1ch h\u00e0ng trong tr\u01b0\u1eddng h\u1ee3p mu\u1ed1n \u0111\u1ed5i tr\u1ea3 do y\u00eau c\u1ea7u c\u00e1 nh\u00e2n.<\/span><\/li>\n
          • Salena s\u1ebd ho\u00e0n ti\u1ec1n 200% n\u1ebfu ph\u00e1t hi\u1ec7n tinh d\u1ea7u gi\u1ea3, ch\u1ec9 \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi d\u00f2ng s\u1ea3n ph\u1ea9m tinh d\u1ea7u thi\u00ean nhi\u00ean.<\/span><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"

            Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 Salena 1. C\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u1ed5i tr\u1ea3 h\u00e0ng \u0110\u1ed1i v\u1edbi m\u00e1y khu\u1ebfch t\u00e1n, trong 30 ng\u00e0y<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10698","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/salena.com.vn\/en\/wp-json\/wp\/v2\/pages\/10698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/salena.com.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/salena.com.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/salena.com.vn\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/salena.com.vn\/en\/wp-json\/wp\/v2\/comments?post=10698"}],"version-history":[{"count":4,"href":"https:\/\/salena.com.vn\/en\/wp-json\/wp\/v2\/pages\/10698\/revisions"}],"predecessor-version":[{"id":10705,"href":"https:\/\/salena.com.vn\/en\/wp-json\/wp\/v2\/pages\/10698\/revisions\/10705"}],"wp:attachment":[{"href":"https:\/\/salena.com.vn\/en\/wp-json\/wp\/v2\/media?parent=10698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}